Last updated: September 30, 2026

1. Introduction

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and communications, including appointment reminders, customer support, and marketing messages.

2. Information We Collect

Name, email address, and phone number
Appointment history and treatment preferences
Communication preferences
Payment and billing information
Device and browsing data when using our website

3. How We Use Your Information

Your information may be used for:

Scheduling and confirming appointments
Sending SMS and email reminders
Providing customer care and support
Offering promotions and marketing materials
Improving our services and website performance
Fulfilling legal obligations

4. SMS Messaging

By providing your phone number, you consent to receive SMS messages from New York Cryogen for the following purposes: appointment reminders, customer service communications, and marketing and promotional messages. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us directly.

5. Sharing Your Information

We do not sell your personal information. We may share data only with trusted third-party vendors that help us operate our business (for example, SMS platforms, booking and form software, customer-management systems, or payment processors), and only to the extent necessary.

6. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or destruction.

7. Your Choices

Opt out of marketing communications at any time
Update or correct your personal information
Request to delete your data (subject to legal retention requirements)

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted here with the updated effective date.

10. Website Analytics and Advertising new: review with counsel

Our website may use cookies and similar technologies, including advertising pixels from platforms such as Meta, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as pages visited and the source that referred you to us. We do not intentionally send information about your health conditions or the contents of your form submissions to advertising platforms. You can control cookies through your browser settings and your advertising preferences on those platforms.

11. Contact Us

New York Cryogen
60 Maple Ave, Rockville Centre, NY 11570
516-382-9110
info@nycryogen.com